Scorecard

How to Use Net Promoter Score to Gauge Customer Loyalty

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A company’s relationship with its customers plays a vital role in determining if the products or services being sold by the company can remain profitable, especially when there is ample competition in the market. Customer dissatisfaction can lead to a decline in sales, a switch by clients to rival brands and a question mark on …

Project Presentation Tip: Include Project Visuals on your Scorecard

Clients and executives want to easy-to-read scorecards from project managers. They want to quickly see a project status report and key metrics, and they do not want to get overwhelmed with too much detail. Presenting lists of data or complicated project schedules make it difficult for them to understand and digest your information. When you …